Privacy Policy

Effective Date: 1 March 2026

Welcome to Casino Ojo. Your privacy is important to us, and we are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

1. Information We Collect

We collect and process the following types of personal information:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, telephone numbers.
Account Data: username, password, account preferences.
Financial Data: payment card details, bank account information, transaction history.
Usage Data: IP address, browser type, device information, pages visited, time spent on the site.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal data for the following purposes:

To provide and manage your account and access to our services.
To process deposits, withdrawals, and other financial transactions.
To comply with legal and regulatory obligations, including anti-money laundering and responsible gambling requirements.
To improve our website, services, and customer experience.
To communicate with you regarding your account, promotions, and updates (where you have given consent).
To detect and prevent fraud and other unlawful activities.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a contract: to provide you with our services.
Compliance with a legal obligation: to meet regulatory requirements.
Consent: where you have given us permission to use your data for marketing or other purposes.
Legitimate interests: to improve our services, prevent fraud, and ensure security.

4. Sharing Your Information

We may share your personal data with:

Regulatory authorities and law enforcement agencies as required by law.
Payment processors and financial institutions for transaction processing.
Third-party service providers who assist us in operating our business, under strict confidentiality agreements.
Affiliated companies within the Casino Ojo group.

We do not sell your personal data to third parties.

5. International Transfers

Your personal data may be transferred to and processed in countries outside the UK. When we do so, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with legal obligations. When data is no longer required, we securely delete or anonymise it.

8. Your Rights

You have the following rights under UK GDPR:

The right to access your personal data.
The right to correct inaccurate or incomplete data.
The right to erasure (“right to be forgotten”) in certain circumstances.
The right to restrict or object to processing.
The right to data portability.
The right to withdraw consent at any time where processing is based on consent.
The right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our site. For detailed information, please see our Cookie Policy.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Casino Ojo Data Protection Officer
Email: [email protected]
Address: 123 Gaming Street, London, UK, SW1A 1AA
Phone: +44 20 7946 0123