Responsible Gambling
At Casino Ojo, we are committed to providing a safe and enjoyable gaming environment for all our players. We take responsible gambling seriously and have implemented various measures to help you maintain control over your gambling activities.
Our Commitment
We believe that gambling should be an entertaining activity, not a way to make money or escape from problems. Our responsible gambling policy is designed to protect vulnerable players and promote safe gambling practices across our platform.
Setting Limits
We encourage all players to set limits on their gambling activities. You can set the following limits in your account:
- Deposit Limits: Control how much you can deposit daily, weekly, or monthly
- Loss Limits: Set maximum amounts you're willing to lose over specific periods
- Session Time Limits: Limit how long you spend gambling in a single session
- Wager Limits: Control the maximum amount you can bet per game or session
All limit changes take effect immediately for decreases, while increases have a 24-hour cooling-off period.
Self-Exclusion
If you feel you need a break from gambling, we offer self-exclusion options:
- 24-hour cooling-off period: Temporary break with immediate effect
- Self-exclusion periods: 6 months, 1 year, 2 years, or 5 years
- Permanent self-exclusion: Indefinite exclusion from our services
During self-exclusion, you will not be able to access your account, and we will not send you any promotional materials.
GAMSTOP
We are registered with GAMSTOP, the UK's national self-exclusion scheme. If you register with GAMSTOP, you will be excluded from all participating UK gambling operators for your chosen period (6 months, 1 year, or 5 years).
Warning Signs
Please be aware of these potential warning signs of problem gambling:
- Spending more money than you can afford
- Gambling for longer periods than intended
- Borrowing money to gamble
- Neglecting work, family, or social responsibilities
- Feeling anxious or depressed about gambling
- Lying about gambling activities
- Chasing losses with bigger bets
Getting Help
If you're concerned about your gambling habits, help is available:
UK Support Organizations
- GamCare: www.gamcare.org.uk | Helpline: 0808 8020 133
- Gambling Therapy: www.gamblingtherapy.org
- BeGambleAware: www.begambleaware.org
- Citizens Advice: www.citizensadvice.org.uk
Underage Gambling
We strictly prohibit underage gambling. All players must be 18 years or older to register and play at Casino Ojo. We use advanced age verification systems and regularly monitor accounts for suspicious activity.
If you suspect someone underage is gambling on our site, please contact us immediately at [email protected].
Account Monitoring
We actively monitor player accounts for signs of problem gambling and may contact you if we notice concerning patterns. Our trained staff may:
- Suggest setting limits on your account
- Recommend taking a break from gambling
- Provide information about support services
- Implement additional safety measures
Financial Protection
All player funds are held in segregated accounts with licensed UK banks, ensuring your money is protected. We are licensed and regulated by the UK Gambling Commission (License Number: 000-039372-R-319367-001) and adhere to strict financial regulations.
Contact Us
If you need assistance with responsible gambling tools or have concerns about your gambling, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 through your account
- Phone: +44 203 808 8232 (Monday-Sunday, 8:00 AM - 12:00 AM GMT)
Regular Review
This responsible gambling policy is reviewed regularly and was last updated on March 15, 2026. We continuously improve our responsible gambling measures based on industry best practices and regulatory requirements.
Remember: Gambling should be fun. When the fun stops, stop.
